Warranty and Returns

Garantia - Almamedical


No returns will be accepted without our prior consent. In any case, it will be understood that the User / Buyer has become aware of the right of withdrawal from the entry into the Webpage, which requires reading and acceptance of the General Conditions, and from the moment the order is placed.

• For breakage during transport: Returns for breakage will be accepted within 24 hours of receipt. If the product is visibly damaged, do not accept the product and let us know immediately to claim it to the transport agency within the first 24 hours. After the first 24 hours, ALMAMEDICAL.ES SL will not be responsible for the damages caused during the transport of the merchandise.

• Other returns: If, when you receive your order you are not satisfied, you have a period of fourteen (14) days, counting from the date of receipt, to execute the right of return.

- Unused article. Complete, seal intact, not used, without stains, original box, not tampered with, in perfect condition. 100% will be refunded, except shipping, return and handling costs.

- Article Used. Opened seal, opened packaging, used, tampered with, incomplete (missing accessories), counters displaying excessive use, etc. It will be returned between 50 and 80%, except shipping, return and handling costs (depending on the status of the product, the amount or non-acceptance of the return will be studied).

- Articles of hygiene, personal care or made to measure or to order. No refunds.

Note: Shipping and return costs are paid by the customer, in addition to bank charges and product review. The product must be perfectly wrapped, packed in its original packaging and protected to avoid damage during transport. The shipping address to send back the good(s) is as follows:


Via Giuseppe di Vittorio 1


Otherwise, neither the insurance of the transport company, nor Almamedical.es will be responsible for the damages caused, being the sole and exclusive responsibility of the client.

To be inserted into the package sent for refund: manuals or instructions, accessories or promotional gifts included in their case. Once the good has been received back at our warehouses, and after checking the status of it, the amount will be reimbursed according to the payment method made by the customer.


The guarantee of the products sold by ALMAMEDICAL WEB ESPAÑA SL is provided and established by virtue of the regulations contained in current legislation, in particular, in the aforementioned R.D. 1/2007, article 114 and following, legal framework that aims to provide the consumer with different options to demand the resolution when the acquired good is not in accordance with the contract, giving the consumer the option to demand the repair or replacement of the good, unless one of these is impossible or disproportionate.

In the event of lack of conformity of the product, a period of two years is recognized for users and a period of one year for professionals and freelancers, from the moment of delivery and for the buyer to enforce their rights.

However, only in the 6 months following delivery will it be presumed that the lack of conformity already existed at the time of delivery, corresponding to the buyer to prove that the good was non-compliant, in accordance with article 114 and following of the R.D. 1/2007.

After the first 6 months from the invoice date, the equipment to be repaired must be sent postage paid by the customer. ALMAMEDICAL WEB ESPAÑA SL reserves the right to verify that the defect has been caused by manufacturing failure or misuse.

Consumable parts such as batteries, cables, batteries, bulbs, fuses etc. are not covered by the warranty together with accessories.

During the repair or review period, the company will not replace the product and will not incur any compensation. ALMAMEDICAL WEB ESPAÑA SL reserves the right to request from an official technical service of the brand, a verification of the origin of the problem.

In the event of a defect caused by misuse, the repair will be billable.

To make use of the guarantee, it will be necessary to previously notify our post-sales service department, and no good that has not been previously authorized for exchange, return or repair will not be accepted in our warehouses.

The guarantee is addressed only to the owner (contractual party) that appears on the invoice and only the owner may demand it.

The guarantee will lose its value: - If some of the data of the same or of the proof of purchase are modified, altered or replaced. - If the guaranteed appliance itself is manipulated or repaired without the knowledge of the Technical Service. - If you do not have an invoice. - In case of voltage surges or connection to an inappropriate voltage. For warranty extension, consult ALMAMEDICAL WEB ESPAÑA, S.L.


The cancellation of an order processed by the client, in the manufacturing or import process, will entail covering all expenses such as transport, customs expenses, etc. ALMAMEDICAL WEB ESPAÑA SL reserves the right of admission and cancellation of any order, being able to return the amount paid by the client and being exempt from any other obligation.