Buying online is very simple. Just follow the steps below:
View the product that interests you. With just one click you can see the description and the enlarged photo of the product, availability, reference and price.
Add the units of the product you want to the shopping cart. You can then continue adding products or proceed to finalize the order.
If you want to continue shopping, repeat the process, and if you want to finalize the order click on "GO TO CHECK OUT".
At this point, you must be registered or enter your user details in order to place the order. If you are not registered yet, please do so. Once you have entered your user details, check that they are correct and click "Save" and then click on “GO TO CHECK OUT".
Review all the order details and if everything is correct, accept the terms and conditions and click on "GO TO CHECK OUT".
Select the payment method: Visa, Master Card, Maestro, PayPal, bank transfer or deposit in our account.
Then you will see your order number and you will receive by email the order acknowledgement. You can also print the order from that same page.
How can I make sure that I placed my order?
Once your order is placed, you will receive the order acknowledgement by email. If you do not receive that email, access the "My account" section on our website. There you can review all your data as well as the history of your orders.
How can I know the status of my order?
Go to the "My account" section and, in the left column, find the "My orders" section. You will be able to see the status of your order. I forgot what my password is, how can I retrieve it? If you have forgotten your password, you can retrieve it by clicking on “Forgot your password?” that appears on the "LOGIN" page. You will receive an e-mail with your new password at the address you provided when registering.
When do I know that I will receive my order?
You will receive an email when your order will leave our warehouse..
What should I do if I receive a defective item?
Our company only sells products that new and in perfect condition. However, if you receive a defective product, access the "POST-SALES" section and explain the incident so that we can manage the issue as soon as possible.
What should I do if I receive an incorrect item?
If on any occasion, by mistake, you receive a product that you have not ordered, access the "POST-SALES" section, and explain the incident so that we can manage it as soon as possible.
Can I cancel my order?
If your order is processed, in the manufacturing or importing process, this will entail covering all transport costs, customs expenses, etc.
What form of payment can I use to make my purchase?
We have the following forms of payment: Visa, Master Card, Maestro, Paypal, bank transfer or deposit into our Santander Bank account.
Is it safe to use my credit card on the web?
Yes, the data is transmitted in SSL encrypted form. For payment with Visa and MasterCard, only SET (Secure Electronic Transaction) transactions will be accepted. After verifying that the card is attached to the SET system, the system will contact the bank that issued it so that the buyer authorizes the purchase. When the bank confirms the authenticity, the card will be charged. Otherwise, an erroneous order will be issued and you will receive an email accordingly.
For what reasons can my credit card be rejected?
Your card may be rejected for any of the following reasons: -The card may not be attached to the SET (Secure Electronic Transaction) system. Check with your bank. -It is possible that some data entered is incorrect. Check that you have correctly filled in all the necessary fields.
Can I get an invoice in the name of my company?
Yes. You just have to mark the option "company" in personal data and there fill in the required tax data field.